Simple, honest pricing.

Correct. You sign up with email, set a password, and you have 30 days of full access. We will email you before the trial ends — if you decide it is not for you, you do nothing and the account closes.

Rivet POS does not take a cut on top of your processor. You pay your processor (FAC, WiPay, Stripe, etc.) their standard rates directly. Most Caribbean processors run 2.9% – 3.5% per transaction.

For a corner shop: a Windows or Android tablet, a receipt printer, and ideally a barcode scanner — about $1,500 in hardware. For a restaurant: add a kitchen printer and a couple of handheld tablets — about $4,000–$6,000. We can recommend specific brands and resellers.

Yes. Inventory imports via CSV. We will help you map columns and clean up the data during onboarding — usually a free service for new customers.

The current web POS depends on internet. The native Windows terminal we are building (launches mid-2027) keeps running offline — every sale completes locally and syncs to the cloud when you reconnect. If your business cannot tolerate internet outages, contact us for early access.

Yes. Every database is backed up nightly to encrypted AWS S3 storage in a separate geographic region. You can also export your data at any time as CSV or PDF.

Yes. Monthly billing, no contracts on Corner Shop and Restaurant plans. Hospitality plans have annual contracts. Cancel from your account settings.

Yes. Corner Shop plans include self-service onboarding videos and email support. Restaurant plans get a one-hour onboarding call. Hospitality plans get on-site implementation by our team.